Two Up Casino Responsible Gaming
At Two Up Casino, gambling is intended to be a form of entertainment. It should never be viewed as a reliable way to make money or solve financial difficulties, and any wagering should be done only with funds you can afford to lose.
This Responsible Gaming page explains how we promote safer play, how you can monitor your activity, and where to find independent support in Australia if gambling stops feeling fun or becomes difficult to control.
Our Commitment to Responsible Gambling
Two Up Casino aims to provide a gaming environment that supports informed player choices and helps reduce gambling-related harm. Responsible gambling means understanding the risks, keeping play in balance with other activities, and using tools that help you stay within your personal limits.
We encourage all players to treat gaming as a leisure activity, to take regular breaks, and to be attentive to changes in behaviour. Where available, we provide account-level settings designed to support control, as well as information about external organisations that offer confidential assistance.
Responsible gambling is a shared effort. Players are best placed to decide what level of play suits their circumstances, and Two Up Casino encourages you to use limits proactively rather than waiting until gambling feels stressful.
Recognising Problem Gambling
Problem gambling can develop gradually and may be hard to notice at first. It is not defined by how often someone plays, but by whether gambling causes harm to finances, relationships, work, study, or wellbeing.
Common warning signs may include:
- Spending more time or money than intended, or finding it difficult to stop.
- Chasing losses by increasing stakes or returning quickly to try to win back money.
- Borrowing money, selling items, or missing payments due to gambling.
- Feeling anxious, guilty, irritable, or secretive about gambling activity.
- Neglecting responsibilities or withdrawing from family and friends.
- Continuing to gamble even when it is no longer enjoyable.
If any of these points feel familiar, consider taking a break and seeking independent advice. Early action can help prevent issues from escalating.
Self-Assessment and Limits
Self-assessment is a practical way to reflect on whether gambling still fits within your lifestyle and budget. A useful approach is to ask yourself whether you are playing for enjoyment, whether you feel in control of your decisions, and whether your spending aligns with what you planned.
Setting limits in advance can help keep play predictable and reduce impulsive decisions. Two Up Casino encourages players to consider the following options and to choose boundaries that match personal circumstances:
- Deposit limits: set a maximum amount you can add to your account over a chosen period.
- Loss limits: set a maximum net loss threshold to help manage downside risk.
- Reality checks: schedule reminders that show time spent and prompt you to review play.
- Cooling-off periods: take a short break from gambling for a defined period to reset habits.
- Self-exclusion: block access for a longer period when you need stronger protection.
Limits work best when they are realistic, set before play begins, and reviewed regularly. If you decide to adjust a limit, consider whether an increase is being driven by frustration, stress, or chasing losses.
Responsible Gaming Tools
Two Up Casino may provide account features that support responsible play. Availability can depend on the product or platform version you are using, but the tools are designed to help you manage time, spending, and access.
Examples of responsible gaming features that may be available through your account settings or by contacting our support team include:
- Configurable deposit limit settings to help you stay within a budget.
- Session or time-management prompts (reality checks) to encourage breaks and awareness.
- Cooling-off requests that temporarily restrict access to your account.
- Self-exclusion requests that restrict access for an extended period.
- Access to account history so you can review deposits, withdrawals, and gameplay activity.
- Options to limit or opt out of certain marketing communications where applicable.
These tools are intended to support informed decisions, but they are not a substitute for professional help if gambling is causing harm. If you feel your control is slipping, consider using a stronger measure such as self-exclusion and reaching out to independent support services.
Support and Assistance
If gambling becomes difficult to control, seeking help early can make a meaningful difference. Professional counselling and support services can assist with budgeting, behaviour change strategies, and support for family members affected by gambling.
You can also contact Two Up Casino support for assistance with account tools such as limits, cooling-off, or self-exclusion at [email protected].
For independent, confidential help in Australia, the following services are available. These organisations are external support providers and are not partners or services operated by Two Up Casino:
- Gambling Help Online
- Australian Government – Gambling Support Services
- National Gambling Helpline (1800 858 858), a free and confidential support service for people affected by gambling.
If you are worried about someone else’s gambling, these services can also provide guidance on how to have a conversation, set boundaries, and access counselling.
Underage Gambling
Only individuals aged 18+ or older may use the Two Up Casino website or create an account. Underage gambling is not permitted.
We encourage adults to take practical steps to prevent minors from accessing gambling content via shared devices, saved passwords, or unattended sessions. If you believe a minor may have accessed an account, you should act promptly to secure the device and restrict access.
Parental Controls
Parental controls and device-level safeguards can reduce the risk of underage access to gambling websites and apps. No single tool is perfect, so using multiple protections is recommended, especially on shared devices.
Consider implementing the following measures:
- Enable device operating system parental controls and restrict access to age-restricted content.
- Create separate user profiles for children without administrator privileges.
- Use app store restrictions to limit downloads and in-app purchases.
- Install reputable website filtering or family safety software and keep it updated.
- Do not share account credentials, and avoid saving passwords on shared browsers.
- Log out after each session and set a device screen lock with a private passcode.
Parents and guardians may also wish to discuss online safety and the risks of gambling with young people in an age-appropriate way.
Tips for Staying in Control
Responsible play is easier when you build simple habits and stick to them consistently. The following suggestions can help you keep gambling within healthy boundaries when using Two Up Casino or any other gambling service:
- Decide your budget before you play and treat it like a fixed entertainment expense.
- Set deposit and loss limits ahead of time and avoid increasing them when emotional.
- Keep track of time spent playing and schedule breaks away from screens.
- Do not gamble when stressed, upset, tired, or under the influence of alcohol or substances.
- Avoid chasing losses; accept that losing is part of gambling and stop when you reach your limit.
- Balance gambling with other activities, including social time and exercise.
- Use only your own payment methods and avoid borrowing money to gamble.
- Review your account history regularly and be honest with yourself about patterns.
- If gambling stops being enjoyable, take a cooling-off break or request self-exclusion.
Staying in control is about consistency rather than perfection. If you notice warning signs, acting early can protect your wellbeing and finances.
Changes to This Policy
Two Up Casino may update this Responsible Gaming page from time to time to reflect improvements to our tools, changes to how the website operates, or updates to guidance and resources. We encourage you to review this page periodically so you remain informed about available options and support pathways.
Where appropriate, we may provide additional notices on the website to highlight significant changes. The most current version of this policy is the one published on this page.
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